FAQ

General Enquiries

  1. Do I need to register to shop?
    Yes, you would need to as we would require your basic personal information such as your name, address, email and contact number in order to ensure hassle free delivery. In addition, it will also speed up the ordering process for you on your next purchase as we would already have your billing and shipping details.

  2. Can I opt to pick up the item purchased at your warehouse? 
    You will not be able to pick up items purchased from our warehouse; we will deliver them to you instead!

  3. What payment methods do you accept?
    You can use Paypal or iPay88 as payment options. Both these payment gateways will allow you to make payment via your credit/debit card or through your preferred online internet banking options such as CIMB Clicks and Maybank2U. We do not accept cash on delivery. 

Delivery Options & Charges

  1. Where do you deliver to?
    We offer shipping services all across Malaysia only. At the moment, we are unable to provide international delivery but we are definitely working towards that!

  2. What are the delivery charges? 
    Great news! We provide FREE SHIPPING for orders amounting to MYR 75.00 and above.

    For orders made below that amount, you will incur shipping charges of MYR 10.00 for Peninsular Malaysia & MYR15.00 for East Malaysia.

  3. How long will it take for the items to reach me?
    Once you have paid for your item, we will need approximately 2 business days to process and fulfill your order. Items will then be shipped via PosLaju with an estimated delivery of 3-4 business days for Peninsular Malaysia & 4-5 business days for East Malaysia. This deliver option includes tracking services provided by PosLaju .

  4. Can I indicate a P.O box as my delivery address?
    We will only send purchases to a residential or commercial address; we do not send items to a P.O Box address.

  5. What happens if I missed the delivery?
    Our courier partner will be in touch with you should they miss you. You might be required to collect your parcel at the courier outlet deemed by our courier partner. In any case that your parcel is returned to us and needs to be re-sent to you, you will need to bear the cost of additional shipping.

Return, Exchange or Cancelling Orders

  1. Can I return or exchange items bought?
    Yes, you can! Returns/Exchanges are accepted within 14 days after delivery of item. Only items that are unaltered, in sellable condition and with label still attached can be accepted for returns/exchange. You will need to show us your receipt or proof of purchase before we can process your request. 

    Please note that exchanges are only available for size and/or colour of the same product. We recommend returning your original item for a refund, and placing a new order if you would like to purchase a different item.

  2. Who will cover the shipping cost for items returned or exchanged?
    You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable.

    We recommend that you should consider using a trackable shipping service or purchase shipping insurance if you are shipping an item over RM40 for return/exchange. We don’t guarantee that we will receive your returned item.

  3. How do I return/exchange a purchased item? 
    Simply email your receipt or proof of purchase to us at rylkids.kidswear@gmail.com and our representative will assist you with the return/exchange process.

  4. Can I cancel my order once I have made payment? 
    We recommend that you double, triple check your orders before making payment as orders placed and paid for are final and we are not able to cancel the order.

    But we do understand that mistakes can happen, and we will try our best to help on a case to case basis. Just drop us an email at rylkids.kidswear@gmail.com within 24 hours of your purchase, and we will see what we can do to assist you.